Ordering Process

If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!

All orders take 1 working day to process and the order will be shipped out the following working day.

New Zealand

All orders within New Zealand are shipped via tracked courier bags. We will process your order within 1 business day following payment in cleared funds, and expected delivery will be within 1-2 working days. (Note: Please allow up to 3 working days for delivery during christmas season)

Rural area deliveries can take up to 5 business days within New Zealand.

Please email us at info@pinchandfold.co.nz if you require urgent delivery. 

Free Shipping (New Zealand)
All orders placed online at www.pinchandfold.co.nz delivered within New Zealand will receive Free Standard courier shipping. Offer is subject to change without notice and is available while stock lasts. However in the instance of being incorrectly charged for shipping at check-out, please contact the team at info@pinchandfold.co.nz, and we will be able to assist you.

 

Australia

Free Australia Shipping (Standard)
All orders placed online at www.pinchandfold.co.nz within Australia will receive Free Untracked courier shipping (3-12 working days). Please allow extra 2 days for rural/non-major city deliveries.

As we use global mail for our standard shipping services, delivery times can differ depending on which part of Australia you are in.

Please note that the Australia's free shipping option during Christmas/holiday seasons can take up to 15 working days.

Tracked Australian Shipping
Tracked shipping ($25 Flat rate) to Australia will be delivered between 2 to 3 business days following cleared funds. This applies to city areas of Australia, if you live in rural parts of Australia, it will take up to 7 working days.

Free Tracked Australian Shipping (Orders over $140)
We offer Free Tracked shipping (overnight - 3 working days) for orders over $140 for our Australian customers. Pretty awesome if you can't wait!! Australian tracking shipping to rural areas can take up to 7 working days.

 

International Shipping

Three options are provided on all orders placed online at www.pinchandfold.co.nz internationally. Standard untracked shipping (5-10 working days) and express tracked shipping (5-7 days).

 

Destination  Rate (NZD) Delivery Times (Working Days)
New Zealand Free 1-3 working days
Australia Free (untracked) 3-12 working days
Australia $25 (tracked) 1-3 working days
Australia orders over $140 Free (tracked) 1-3 working days
United Kingdoms Free (untracked) 5-12 working days
Rest of world $5 (untracked) 5-10 working days
Rest of world $25-$40 (tracked) 5-7 working days

 

 

The guide to these delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to. 
Australia shipping can differ if the parcel is sent to a rural area.

Pinch and fold cannot be responsible for delays caused by customers clearance, local duties and taxes. Pinch & Fold is not responsible for delays caused by the courier companies. 

If your parcel is not delivered to you within the time frame, please email us at: info@pinchandfold.co.nz. We will be more than happy to help!

Pinch and fold will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery center, causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.