Do you have a physical store?
We currently only operate via our online store, but our team is working very hard to establish our first brick and mortar store. Watch this space!
I need some help with sizing, where can I get information?
Click here for our size guide or feel free to chat to one of our staff live via our Live Chat service.
What if the item i purchased is not right?
We at Pinch & Fold aim to provide the best customer experience. If by any chance the product you purchased is not the right fit, simply return the product to us and we will swap it for the right size.
What if I change my mind on the purchase?
You can shop confidently with our 20 days returns policy. As long as the product is in as new and unworn condition, you can send the item back to us to receive your refund in store credits (unless stated otherwise and excluding sale items). Simply follow the following instructions:
Notify firstname.lastname@example.org of your intentions to return/exchange within 20 days.
Send items back to us via trackable methods to:
Attention Divine Collections SK12,286 Mt Wellington Highway Sylvia Park Auckland.
Please note Pinch & Fold do not take responsibility of any items lost in the process of returning to us and hence why we recommend a trackable method.
My order has not been shipped after 2 days, what's going on?
We generally process all orders within the day it was purchased. However, due to the courier’s hours of operation, orders submitted on Fridays (after 12pm) and weekends will be shipped first thing Monday.
I want to purchase an item but it’s sold out! When will it be back in stock?
We restock our items on a very regular basis. However, as most of our jewellery are handmade, some items may take up to 2 months before it gets restocked. If you see something you like and we are currently out of stock, send us a request at email@example.com with your contact details and we will reserve and notify you once it’s available.
Can items be delivered to a PO Box address?
Sorry, our couriers will not deliver to PO Box addresses. Please provide us with a physical address to send items to.
Why is there no 925 stamp on some sterling silver jewellery?
Some of our pieces are too fine to bare the 925 hallmark stamp. However, we guarantee all our products described as sterling silver are genuine and of premium quality.
My shipping has not arrived after X working days, what should I do?
If you feel that your shipping is taking longer than it should, please contact us via email. Alternatively, you can track your order via the tracking code provided in the Pinch & Fold delivery confirmation email (for tracked shipping options only). In the rare occasion that the order is misplaced or lost by our couriers, we will replace the order and send you the new package ASAP.
Will the jewellery wear well in water?
Our sterling silver pieces will wear well in water. However, it is best to avoid contact with sea water and chlorinated water as chemicals and minerals will damage the silver. For rhodium and gold plated pieces, we recommend you to avoid contact with water to preserve it’s colour and luster.
I’m a blogger, do you guys do collaborations?
Yes! Please contact Sharon via email on firstname.lastname@example.org to arrange the details.
For all wholesale and stockist related questions, please contact us via email at email@example.com