Do you have a physical store?
We currently have a showroom available via appointments. For walk ins, we recommend to come between the hours of 10am-4pm, Monday to Friday. Our showroom/ studio is located in St Kevins arcade, 183 Karangahape Road.
I need some help with sizing, where can I get information?
Click here for our size guide or feel free to chat to one of our staff live via our Live Chat service.
What if the item I purchased is not right?
We at Pinch & Fold aim to provide the best customer experience. If by any chance the product you purchased is not the right fit, simply return the product to us and we will swap it for the right size or alternative item. Unfortunately we are unable to offer an exchange for our earrings and body piercings due to hygiene reasos.
What if I change my mind on the purchase?
You can shop confidently with our 20 days returns policy. As long as the product is in as new and unworn condition, you can send the item back to us to receive your refund in store credits (unless stated otherwise and excluding sale items). Simply follow the following instructions:
Notify firstname.lastname@example.org of your intentions to return/exchange within 20 days.
Send items back to us via trackable methods to:
Attention Divine Collections K08,
3058 Great North Road, New Lynn, 0600.
Please note Pinch & Fold do not take responsibility of any items lost in the process of returning to us and hence why we recommend a trackable method.
We will raise a credit, exchange or refund you once the item has been returned and accepted by Pinch & Fold. Return shipping costs are to be covered by the customer.
All items must be in the condition that they were shipped, unused and with all original tags and packaging attached. Due to health regulations we cannot accept any returns on earrings and body piercings.
My order has not been shipped after 2 days, what's going on?
We generally process all orders within 1–2 working days. However during Christmas and public holidays it can take longer. Please email the team at : email@example.com if you require the items urgently and we will try our best to get it out asap.
I want to purchase an item but it’s sold out! When will it be back in stock?
We restock our items on a very regular basis. However, as most of our jewellery are handmade, some items may take up to 2 months before it gets restocked. If you see something you like and we are currently out of stock, send us a request at firstname.lastname@example.org with your contact details and we will reserve and notify you once it’s available.
Can items be delivered to a PO Box address?
Sorry, our couriers will not deliver to PO Box addresses. Please provide us with a physical address to send items to.
Why is there no 925 stamp on some sterling silver jewellery?
Some of our pieces are too fine to bear the 925 hallmark stamp. However, we guarantee all our products described as sterling silver are genuine and of premium quality.
My shipping has not arrived after X working days, what should I do?
If you feel that your shipping is taking longer than it should, please contact us via email. Alternatively, you can track your order via the tracking code provided in the Pinch & Fold delivery confirmation email (for tracked shipping options only). In the rare occasion that the order is misplaced or lost by our couriers, we will replace the order and send you the new package ASAP.
Will the jewellery wear well in water?
Our sterling silver/ solid gold/ stainless steel and titanium pieces will wear well in water. However, it is best to avoid contact with sea water and chlorinated water as chemicals and minerals will damage the silver. For rhodium and gold/rose gold plated pieces we recommend you to avoid contact with water and beauty products to preserve its colour and lustre.
I’m a blogger, do you guys do collaborations?
Yes! Please contact Sharon via email on email@example.com to arrange the details.
Can we provide a special message to our loved ones with the parcel?
Yes! Just note this in our special instructions comment box during checkout. We will try our best to accommodate to your request!
For all wholesale and stockist related questions, please contact us via email at firstname.lastname@example.org.